Privacy Policy

The Rehabilitation Community (“we”, “us”, “our” or “the Rehabilitation Community”) is committed to protecting and respecting your privacy. This policy, together with our Terms and Conditions (and any other documents referred to in them), sets out the basis on which any personal information we collect, or that you provide to us, will be processed by us. Please read the following carefully.

By using the Rehabilitation Community, (the “Site”) and/or sharing personal information on the Rehabilitation Community and its community of users, you are accepting and consenting to the practices described in this policy.

For the purposes of the EU General Data Protection Regulation 2016 (the “GDPR”) the data controller is Physiopedia Plus Ltd, trading as Plus Ltd (company number 07878211), with a registered address at 10 Queen Street Place, London, England, EC4R 1BE.

For definitions of terms used in this Privacy Policy and the FAQs, see Section 20. Any terms not defined in this Privacy Policy have the meaning given to them in the Terms and Conditions.

1. What this Privacy Policy covers

This privacy policy pertains to the use of the Site, and (i) the information and materials made available on the Site (the “Rehabilitation Community Content”); and (ii) the related Rehabilitation Community services, (collectively, the “Rehabilitation Community Service”), and covers how the Rehabilitation Community treats personal information that it collects and receives from its users.

This Privacy Policy is incorporated into and is subject to the Rehabilitation Community Terms and Conditions. Your use of the Site, the Rehabilitation Community Content, the Rehabilitation Community Service and any information you provide on the Site is subject to the terms of this Privacy Policy and the Rehabilitation Community Terms and Conditions.

2. What this Privacy Policy doesn’t cover

2.1 Third party websites

This Privacy Policy applies only to the Rehabilitation Community Services and any other related websites and services. The Rehabilitation Community does not exercise control over third party websites linked to or from within the Site. These third party sites may place their own cookies or other files on your computer or other device, collect data or solicit information from you. You are encouraged to read their privacy policies before you enter into an exchange with them.

2.2 Advertisements

The Rehabilitation Community uses technology to send, directly to your browser, the advertisements and links that appear on the Site. The Rehabilitation Community automatically receives your IP address when this happens. The Rehabilitation Community may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of the advertisements and to personalise the advertising content (including pop-up adverts) to a certain audience.

See section 2 of the Rehabilitation Community Cookie Policy.

3. The information the Rehabilitation Community collects and how it is used

3.1 General

The information the Rehabilitation Community collects is set out in this section 3.1. Failure to provide such information may mean that you are unable to receive the Rehabilitation Community Services or register as a Member.

You do not need to register for a Rehabilitation Community account in order to visit the Site, however, you must subscribe to use the Rehabilitation Community Service. For these no-registration-required services the Rehabilitation Community collects the following information:

  • General: You may give us personal information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you apply for a Rehabilitation Community account, subscribe to the Rehabilitation Community Services, register for an online course or event, or other social media functions on our Site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, personal description and professional information.
  • Cookies: The Site uses cookies to distinguish you from other users of the Site. This helps the Rehabilitation Community to provide you with a good experience when you browse the Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
  • E-mail Messages: Note that if you send an email to the Rehabilitation Community we may retain those communications and your email address in order to reply to your enquiries, fulfil your requests and to improve our services.

To the extent that you submit to us any personal information belonging to third parties, you warrant that you have the consent of that third party to submit such data to us, including for such uses described in this Privacy Policy.

3.2 Additional information collected from Members

In order to use the Site content you must subscribe as a Rehabilitation Community “Member” (see the Terms and Conditions). The Rehabilitation Community collects the personal information described above at Section 3.1 from Members, and in addition, collects the following types of personal information from Members for the following purposes:

  • Information you provide: When you register to become a Member, the Rehabilitation Community asks you for certain personal information. Examples of such information include your full name, e-mail address, and professional credentials. We use the personal information that you provide to respond to your questions, provide you the specific services you select, send you emails about Site maintenance and updates, and inform you of significant changes to this Privacy Policy.
  • Your IP Address: In addition to your profile, you may also be identified in the Rehabilitation Community system by your IP address, the numerical address of the location from which you are connecting to the Site. That IP address may be traceable specifically to your computer, or it may only be traceable to the Internet Service Provider (ISP) you use to access the Internet, depending on what type of connection you have. In either case, the Rehabilitation Community will have the ability to link your IP address to your contributions on the Site, which helps to prevent abuse and fraud.
  • Contributions: When Members submit content to the Site (such as in the discussion forum), that information becomes available to other Members throughout the world via the Site, and each such “post” will be attached to the Member’s profile. Deleting your account from the Rehabilitation Community may not permanently delete that content. This does not affect any of your rights under applicable law.
  • Email: Other Members may send messages to you through the Rehabilitation Community service, however your email address will not be revealed to them The Rehabilitation Community may use Members’ email address to communicate with them periodically.
  • Notification emails: The default setting when you register as a member of the Rehabilitation Community is to receive all email notifications. You may choose to opt-out of notification emails from your Rehabilitation Community account by visiting “Account”, “Email Preferences” and selecting “NO” next to the notifications which you do not wish to receive.
  • Links: The Rehabilitation Community may present links in a format that lets the Rehabilitation Community keep track of when these links are clicked. The Rehabilitation Community uses this information to improve the quality of the Rehabilitation Community services, to estimate traffic the Rehabilitation Community sends to third party sites, and to customise content and advertising.
  • Your contacts: In order to invite others to connect with you directly in the Rehabilitation Community, you may enter their names and email addresses. This information will be used by the Rehabilitation Community to send your invitation including a message that you write (optional). The names and email addresses of people that you invite will be used only to send your invitation and reminders. All information entered as private will only be viewable by you and will not be searchable by others in the Rehabilitation Community without your permission. All information that you enter or upload about your contacts will be covered by the same terms of this Privacy Policy that cover your own personal information. If you enter the names and email addresses of any such third parties, you warrant that you have the consent of such third party to enter such personal information and thereby submit this to the Rehabilitation Community.

4. Physiopedia

Please refer to our Physiopedia Terms of Service which set out how we use the personal information you provide to us for the purpose of receiving Physiopedia services.

5. When the Rehabilitation Community may share your information

Sharing of information between the Rehabilitation Community companies

If you subscribe to the Rehabilitation Community Services, information (both personal and non-personal information) is shared between Physiopedia Plus Ltd and the Rehabilitation Community in order for Physiopedia and the Rehabilitation Community to provide or improve services.

Operations and maintenance contractors

The Site is hosted by Kinsta which provides processing and storage resources for operating the Site. Kinsta has staff based outside the EEA, and is certified under the EU-US Privacy Shield framework. For information about Kinsta security click here. You can also review the Kinsta privacy policy here.

Advertising and Promotions

The Rehabilitation Community may share non-personal information (such as anonymous website use data) with third-parties to assist them in understanding the Site, including usage of the Site and the services the Rehabilitation Community provides and the success of advertisements and promotions.

The Rehabilitation Community E-mail Newsletter

We use a third party provider, Sendy, to deliver our Rehabilitation Community email newsletter. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our content. For more information, please see Sendy’s privacy notice here.

Legal Requirements

If the Rehabilitation Community is under a duty to disclose or share your personal information in order to comply with any legal obligations, in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of the Rehabilitation Community and its users or others.

Breach of the Rehabilitation Community Terms

the Rehabilitation Community also reserves the right to disclose collected Information that the Rehabilitation Community believes is appropriate or necessary to enforce the Rehabilitation Community Terms and Conditions, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Site, and to exercise or protect the rights, property, or personal safety of the Rehabilitation Community users or others.


In the event that the Rehabilitation Community is acquired by or merged with a third party entity, the Rehabilitation Community reserves the right to transfer or assign the information the Rehabilitation Community has collected from you as part of such merger, acquisition, sale, or other change of control. If the Rehabilitation Community is involved in a change of control the Rehabilitation Community will provide notice before personal information becomes subject to a different privacy policy.

In the unlikely event of Physiopedia Plus Ltd bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, the Physiopedia Plus Ltd may not be able to control how your personal information is treated, transferred, or used.

Except as described in this Privacy Policy, the Rehabilitation Community will not share your personal information with third parties unless you have elected to “opt-in” to such sharing of your information.

Please contact the Rehabilitation Community for any additional questions about the management or use of personal information.

6. Your choices

When you register as a Member, the Rehabilitation Community asks you to provide us with certain personal information. If the Rehabilitation Community wants to use your personal information for purposes other than those described in this Policy, the Rehabilitation Community will provide you with an effective way to opt-in to such use.

the Rehabilitation Community will not collect or use personal information for reasons other than those described in this Privacy Policy, unless the Rehabilitation Community obtains your prior consent.

You can decline to submit personal information to the Rehabilitation Community, in which case you will not be able to participate as a Member.

7. Where we store your personal information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, including Kinsta. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential, We ask you not to share a password with anyone.

8. Information security

Unfortunately, the transmission of information via the internet is not completely secure.

Although the Rehabilitation Community does its best to protect your personal information, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9. How long we store your personal information

We will store your personal information:

9.1 In respect of Members

For as long as the Member’s profile remains active, unless you ask us to remove it; and

9.2 In respect of personal information collected for any other purposes

Only for such period as it is required to provide the services to you.

10. Updating personal information

You may update your personal information or prevent or restrict processing of your personal information by visiting your profile page or contacting us at [email protected].

11. Access to information

Data protection Legislation gives you the right to access information held about you, and related information including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making. Your right of access can be exercised in accordance with such legislation. You can exercise your rights free of charge, but we reserve the right to charge a reasonable fee for such requests which are repetitive, manifestly unfounded or excessive, in accordance with applicable law.

Under certain circumstances, you can request transfer of your personal information directly to a third party where this is technically feasible.

12. Deleting your personal information

The “Delete Account” option accessed from your Account Settings allows you to delete all personal information relating to you from the Site and our database. We will honour your request provided the personal information is not required for compliance with a legal obligation under European or member state law or for the establishment, exercise or defence of a legal claim.

13. Complaints, problems and correcting and removing personal information

If you have a complaint or problem or would like any personal information relating to you corrected or deleted, please contact us at [email protected]. We will forward your complaint, problem or request to the appropriate internal Physiopedia Plus Ltd department for a response or resolution. Personal information will be corrected or deleted, as applicable as soon as possible following receipt of the request. We try to answer every email within 2 business days, but may not always be able to do so.

If you do not receive adequate resolution of a privacy related problem, you may write to Physiopedia Plus Ltd’s Privacy Office at:

Physiopedia Plus Ltd,

10 Queen Street Place,



United Kingdom.

We will notify you within 30 days of receipt of your letter to confirm your personal identifiers have been corrected or removed.

You may also lodge a complaint with the UK Information Commissioner’s Office (

14. Limitations on removing or changing information

Upon your request, we will delete your personal information from our active databases and where feasible from our back-up media. You should be aware that it may not be technologically possible to remove each and every record of the information you have provided to the Rehabilitation Community from our servers, and this action will prevent the Member from downloading activity data following the deletion of their data. We may also retain personal information that is required for compliance with a legal obligation under European or member state law or for the establishment, exercise or defence of a legal claim. We will inform you if personal information is retained for this purpose.

15. Notification of data breaches

In the event of a data breach we will endeavour to alert all affected Members within 72 hours after we become aware of the full details of the data breach.

16. Our Commitment to children’s privacy

Protecting the privacy of young children is especially important. No part of the Rehabilitation Community Site is directed to persons under 16. If you are under 16 years of age, then please do not use or access the Site at any time or in any manner. The Rehabilitation Community does not knowingly collect personal information on the Site from persons under 18 years of age.

17. International users

The Site is hosted in the United Kingdom and is intended for and directed to users in the United Kingdom. If you are accessing the Site from the United States, Asia, or any other region with laws or regulations governing personal information collection, use, and disclosure that differ from the laws of England and Wales, please be advised that through your continued use of the Site, which is governed by English law, this Privacy Policy, and the Rehabilitation Community Terms and Conditions, you are transferring your personal information to England and you consent to that transfer.

18. Changes to this Policy

This Privacy Policy may change from time to time. The Rehabilitation Community will post those changes on this page and, if the changes are significant, the Rehabilitation Community will provide a prominent notice. Please revisit this page frequently to stay aware of any material changes.

Your continued use of the Site constitutes your agreement to this Privacy Policy and any future revisions. Please exit the Site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

19. Contact

For more information about the Rehabilitation Community privacy practices, or if you have any questions about this Privacy Policy, please e-mail [email protected] or write to this address:


10 Queen Street Place, 


EC4R 1BE, 

United Kingdom.

20. the Rehabilitation Community Privacy Policy definitions and FAQ

20.1. What is personal information?

the Rehabilitation Community defines “personal information” as information that enables us to identify you directly or indirectly

20.2. What is non-personal information?

The Rehabilitation Community defines “non-personal information” as information which does not identify individuals, whether on its own or in conjunction with other information collected by the Rehabilitation Community. This includes information that is collected from many people, anonymised and aggregated into groups so that individual users cannot be identified.

20.3. What is collected information?

The Rehabilitation Community defines “collected information” as both the personal and non-personal information that the Rehabilitation Community collects from users.

20.4. What is opt-in?

“Opt-in” means you are actively indicating your preference to participate in a program, email, feature, tool, or enhancement on a web site. Typically, if you “Opt-in” you must provide certain information, usually Personal Information, to the website or otherwise actively indicate your choice or preference to participate in the website program.

20.5. What is opt-out?

“Opt-out” means that if you do not take some action you are indicating your preference to participate in a program, email, feature, tool or enhancement on a website. Typically, if you “opt-out” you must uncheck a box next to a stated preference or otherwise take some indicate action to indicate your preference not to participate in a program.

20.6 What is a Rehabilitation Community Account?

In order for you to use the Rehabilitation Community Services, the Rehabilitation Community needs to be able to authenticate you and protect your preferences and personal information from unauthorised access. To do that, the Rehabilitation Community asks that you sign up for a unique account, typically secured by your unique email address, a password and your name. No account information is shared with anyone other than the Rehabilitation Community except as specified in the Privacy Policy or with your consent.